Data protection

Information on Art. 13 of the GDPR

Privacy Policy

1. General Information

The protection of your personal data is important to us. We process your data exclusively in accordance with the GDPR.

2. Data Controllers

Bergbahnen Turracher Höhe GmbH
TMG Turracher Höhe Marketing GmbH
Turracher Höhe 178
8864 Turracher Höhe
Austria

E-mail: bergbahnen@turracherhoehe.at
E-mail: marketing@turracherhoehe.at

Data processing is partly carried out under joint responsibility.

3. Data Protection Officer

Conve GmbH – Andreas Preiml
Geranienweg 48
9431 St. Stefan
Austria

E-mail: turracherhoehe@conve.at

4. Server Log Files

We automatically collect:

IP address
Browser
Operating system
Date and time

Legal basis: Art. 6(1)(f) GDPR
Retention: max. 6 months

5. Cookies

Necessary cookies are used based on legitimate interest.
All other cookies require your explicit consent (cookie banner).

6. Google Analytics 4

We use Google Analytics 4 (Google Ireland Limited).

Processing is based on your consent (Art. 6(1)(a) GDPR).

Data may be transferred to the USA. Appropriate safeguards (SCCs) are in place.

7. Contact

Data is processed to handle your request.
Retention: up to 6 months

8. Booking Requests

Data may be shared with tourism providers.
Legal basis: Art. 6(1)(b) GDPR

9. Lift Passes

Usage data is processed to prevent fraud.

10. Photo Points

Photos are stored temporarily and can be deleted upon request.

11. Photocompare

Reference photo: up to 7 days
Other images: up to 30 minutes

12. Nocky Flitzer

Photos stored up to 24 hours
Legal basis: legitimate interest

13. Video Surveillance

Retention: up to 48 hours

14. Marketing

Customer data may be used for marketing
Retention: up to 3 years

15. Newsletter

Based on consent – revocable at any time

16. Service Providers

Processors are contractually bound to GDPR

17. Your Rights

Right to access, rectification, erasure, restriction, objection

18. Contact

TMG Turracher Höhe Marketing GmbH
marketing@turracherhoehe.at